Submission PDF not coming through to Egnyte
emarketing_mastermansAsked on January 27, 2021 at 08:33 AMHi, we're using the Egnyte Integration and it looks like when we upload to Egnyte, the submission PDF does not always get sent. As an example, the following image shows that all of the uploaded files have come through but the PDF containing all of the form data has not arrived.
JotForm SupportCecile_AAnswered on January 27, 2021 at 09:36 AMHello there,
Thank you for reaching us.
I tried integrating my demo form with Egnyte but I was not able to replicate the issue. The submission PDF gets uploaded.
Could you please try to remove and reintegrate Egnyte with your form?
Guide: How-to-integrate-jotform-with-egnyte
If the issue persists, kindly let us know.
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emarketing_mastermansAnswered on January 27, 2021 at 12:06 PM
We just redid the integration. Is jotform aware of this kind of behavior with the Egnyte Integration? We're just concerned because this submission PDF is critical to our application.
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JotForm SupportJimmy_DAnswered on January 27, 2021 at 02:16 PMOur apologies for any inconvenience caused.
The integration might have failed due to some glitch. So far, no ongoing issue with the Egnyte integration was reported.
Do not hesitate to right us if the problem persists. We will be more than happy to investigate this further.
Best,
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