Submission PDF not coming through to Egnyte

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    emarketing_mastermans
    Asked on January 27, 2021 at 08:33 AM

    Hi, we're using the Egnyte Integration and it looks like when we upload to Egnyte, the submission PDF does not always get sent. As an example, the following image shows that all of the uploaded files have come through but the PDF containing all of the form data has not arrived.

    Screenshot
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    Cecile_A
    Answered on January 27, 2021 at 09:36 AM

    Hello there,

    Thank you for reaching us.

    I tried integrating my demo form with Egnyte but I was not able to replicate the issue. The submission PDF gets uploaded.

    Could you please try to remove and reintegrate Egnyte with your form?

    Guide: How-to-integrate-jotform-with-egnyte

    If the issue persists, kindly let us know.

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    emarketing_mastermans
    Answered on January 27, 2021 at 12:06 PM

    We just redid the integration. Is jotform aware of this kind of behavior with the Egnyte Integration? We're just concerned because this submission PDF is critical to our application.

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    Jimmy_D
    Answered on January 27, 2021 at 02:16 PM

    Our apologies for any inconvenience caused.

    The integration might have failed due to some glitch. So far, no ongoing issue with the Egnyte integration was reported.

    Do not hesitate to right us if the problem persists. We will be more than happy to investigate this further.

    Best,