Payment Error

  • brittanyecramer
    Asked on February 1, 2021 at 1:49 PM

    We can't figure out why we keep getting this error. We always clone our previous form and it works great but the last 2 months we've been having issues. I'm attaching a picture of the error.

    We were finally able to fix it by disconnecting and reconnecting the Square Connection. Is that normal to have to do?

    Thanks so much for the help. :)

    Jotform Thread 2864870 Screenshot
    Page URL: https://form.jotform.com/brittanyecramer/january-2021---regular-and-keto-men
  • KrisLei Jotform Support
    Replied on February 1, 2021 at 7:18 PM

    Hi,

    Apologies for the inconvenience.

    I have cloned your form, and I can't seem to recreate the issue on my end.

    Kindly try to access and login to your Square Dashboard on a different window. Then try to reintegrate the form into your Square account.

    Please give it a try and let us know if the issue persists.