Forms that are blank

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    peachpsychology
    Asked on February 02, 2021 at 01:45 PM

    We have forms with required fields and are getting blank submissions. How is that possible?

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    Jovanne_A
    Answered on February 02, 2021 at 06:10 PM

    Hi, thank you for contacting Jotform support.

    Could you please tell us the form URL in question? Also, please provide us with the submission IDs of the submissions with blank submissions.

    Could you also tell us if the form is embedded on a website? If so, kindly provide us with the site RL so we can check?

    We look forward to your response.

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    peachpsychology
    Answered on February 02, 2021 at 08:39 PM

    The form is on www.peachpsychology.com/new-patient-request

    The form is at https://form.jotform.com/81967783690172

    Blank submission ID from this week (there are some from earlier as well, but noticed an increase lately):

    4880181142118192949

    4880181172113019569

    4880452282112627925

    4880457402116530249

    4876731322111758845

    4875878342111800420

    4875874482118550296


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    grace
    Answered on February 03, 2021 at 02:54 AM

    Hi,

    I'm currently working on your question, I will let you know once it's ready.

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    grace
    Answered on February 03, 2021 at 04:12 AM

    Hi peachpsychology,

    Thank you for your patience. We have determined that given Submission IDs have been added as a new row manually in the Tables. It seems that the required fields have not been filled in these rows you added later. Users cannot submit the form without filling the required fields.

    If you need further assistance, please let us know.

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    peachpsychology
    Answered on February 03, 2021 at 09:31 AM

    I don't understand your response. The form has been the same with the required sections for months, we have not made that change recently. The rows all have varying IP addresses. We have individuals saying they have filled out the form but we don't see their responses, so this is our concern.

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    Jovanne_A
    Answered on February 03, 2021 at 11:04 AM

    Hi,

    I have tested your form, but I could not submit it without filling out all the required fields. 

    1612368056_601ac8b8ba462_5b.png

    The users might have been able to bypass the fields due to their browser's javascript is disabled/turned off. The required fields are checked using javascript, and as such, if they are disabled, then the user will be able to submit the form even if a required field is not filled.

    In order to prevent the user from submitting the form, if their javascript is disabled, you can add the NoScript widget to your form. When this widget is added to the form, it will conditionally hide the entire form and display the message you defined when JavaScript is disabled in their browser.

    Please give it a try and let us know if you receive a submission with the required fields empty.