Server error when I try to upload product images

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    Ammar Yasir Sattar 
    Asked on February 03, 2021 at 05:51 AM

    The website shows me a server error every time i try to upload a picture to my products when building the form

    Screenshot
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    Jessica_H
    Answered on February 03, 2021 at 07:58 AM

    Hi Ammar, thank you for reaching us.

    I was able to upload files within Product List. Could you kindly try again? It may be temporarily.

    1612357206_601a9e56edf15_OnPaste.2021020

    Let us know how it goes.


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    Ammar Yasir Sattar 
    Answered on February 03, 2021 at 12:44 PM
    i have retried but its still not uploading
    ...
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    jonathan
    Answered on February 03, 2021 at 04:33 PM

    Can you please tell us your form URL link or your Jotform account/username? It will help us check accurately on the issue if we can check/test the actual form on your account.

    I was not able to find your account/username using the email address you used on this ticket.

    If you have no account yet, I recommend creating one first. You can sign up using your email at https://www.jotform.com/signup

    Let us know if you need further assistance.

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    Ammar Yasir Sattar 
    Answered on February 04, 2021 at 12:55 AM
    Jotform ID: support@2ndlifephones.com
    Sent from my iPhone
    ...
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    Vanessa_T
    Answered on February 04, 2021 at 03:41 AM

    I assume you are referring to this form, https://www.jotform.com/build/210328063433143.

    I just tried uploading an image to one of your products and it worked just fine.

    1612428104_601bb348a25c6_a.gif

    I have cleared your form cache in hopes that it helps.

    How-to-Clear-Your-Form-Cache

    May I suggest that you rename your files to a shorter alphanumeric name in case your file names are causing an issue with the upload.