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Alfrelyn RobertsAsked on February 3, 2021 at 1:30 PM
I requested a password reset be sent to my email address. I check my Inbox, my Spam and other folders but I do not see any password reset email from JotForm.
Please allow me to reset my password via email. Thank you.
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Jeanette JotForm SupportReplied on February 3, 2021 at 2:40 PM
You just have a guest user linked to your email address aroberts@lswo.com, that's the reason why you don't get any password reset email.
If you want to use JotForm, simply sign up to register a free account with us.
Kind regards,
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AlfrelynnReplied on February 3, 2021 at 6:26 PM
The administrator at my company says I do have an account and sent me a screenshot showing my email address is listed on the account.
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Girish JotForm SupportReplied on February 3, 2021 at 10:25 PM
I have flushed your login attempts.
It's possible that when you requested the password reset, at that time, you had a Guest account.
I can confirm now that you have a Free account linked to the email.
Please reset your account password again as per the instructions on this guide: https://www.jotform.com/help/489-how-to-reset-jotform-account-password and then check.