Cannot find my form

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    Asked on February 04, 2021 at 04:32 PM


    I work for a non-profit organization. We have a donor who would like to send out his own personalized page to his friends and family to collect items and money for our organization. I have some questions I'd like clarified please.

    1. I saw in your settings that I can change the email address on my account, so I tried switching it to a different one of my emails to test out how that works, since once I finish editing the form, I plan to hand it over to the donor so that they can send our the form coming from their email. Since I switched the email and verified with my new one, it looks like all my old forms were lost. Can you please look into that? was the email that the form was created on and I switched the email to
    2. If you are able to recover my forms, can you explain if what I am trying to do makes sense? Or can I just add the donor as a collaborator to the form I created and then he can edit more and also send out the form to his friends and family from her own email address? If will the form always be associated with the email on the account, meaning all submissions to the form will arrive at the original? The donor would like to be the one to see all the repsonses so what do you suggest for that - switching the email once I'm done or telling him to make his own account and start from scratch on a new form?
    3. He would like to know if there can be some sort of "thermometer" or way of showing how many items were collected out of his goal, similar to the widget you have for a monetary thermometer. Is there anything of that sort for an in-kind/non monetary donation that she show the progress or the percent that's been collected to anyone who goes on the form?

    Thank you very much!

    Aviva Dennis

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    Answered on February 04, 2021 at 08:43 PM


    1 - I checked the email address ( and it is a guest account without forms. Did you change the email address to If yes, all the forms now belong to the account of To check it, please open the account of


    2 - Are those your forms? Please check the screenshot above. It now belongs to account. To avoid confusion, I recommend creating two accounts (your account) and (client's account). You can create the forms from your account and when you're done. We can move the form to the client's account on our end by request.

    3 - Unfortunately, we don't have a widget that will show the donation progress or how many donations total.

    I hope that information helps. Let us know if you need further assistance. Thank you!

  • Profile Image
    Answered on February 11, 2021 at 07:30 AM

    I have moved your last query related to payment submission to a new ticket link: