Submitting Registration when Paypal amount is '0' after coupon code

  • Chu_Gary
    Asked on February 5, 2021 at 4:06 PM

    https://www.jotform.com/build/210347365765056

    For my registration form, when I give a full discount using a coupon code, PayPal generates an the following error message. "Bad request, must be greater than '0'.


    How do I bypass this so the registrant can submit their registration?

    I have tried the show/hide function but it does not appear to work. Please help.


    Gary

    Jotform Thread 2878422 Screenshot
    Page URL: https://www.jotform.com/build/210347365765056
  • Ahmed_S
    Replied on February 5, 2021 at 8:01 PM

    Please Try to switch to another PayPal method (Personal or Checkout) instead of PayPal Business, the %100 discount should work with any of these 2 methods.

    Please give it a try and let us know if you need further assistance.

  • Carver_Casey
    Replied on February 17, 2021 at 10:27 AM

    I

    am having the same issue. We use Paypal business to submit payments on our registration form. We do not have a personal account; We are a non-profit with a discount on our Paypal fees. If we switched to using Paypal Checkout, would it still go through our business account?

    The issue I have am currently having is when someone chooses to not pay with registration (pay later/mail a check) it gives me that error message.


    **I just tried using Paypal Checkout instead and it sent me an email saying that I need to set up an account. How do I fix the error using Paypal Business?


  • Kat JotForm Support
    Replied on February 17, 2021 at 12:21 PM

    Hi @Carver_Casey,

    I have moved your concern to a new thread to avoid confusion: https://www.jotform.com/answers/2904997

    I'll be happy to help you "over there"!