Unable to access forms - Temporarily Back-end Unavailable - unable to write a full body message in your contact us for support page.

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    medicarecompareusa
    Asked on February 08, 2021 at 10:30 AM
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    medicarecompareusa
    Answered on February 08, 2021 at 10:47 AM

    Now I am able to write a fully body message. Okay, I can access Jotform. I see my forms, however, when i access my forms. I am unable to see anything. Do you have a direct customer service number?

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    medicarecompareusa
    Answered on February 08, 2021 at 10:51 AM

    1612799467_60215deb2f684_Jotform 4.0 unaAlright so once I open a form this is what I see.

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    Richie_P
    Answered on February 08, 2021 at 12:10 PM

    We do apologize for the inconvenience.

    We had a temporary extra load however, our developers has increased the resources and your forms should be working correctly.

    1612804154_6021703ad9b15_1.png

    Please test your form and let us know if the issue still remains.

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    medicarecompareusa
    Answered on February 08, 2021 at 12:42 PM

    Issue remains on Microsoft Edge but works on Chrome. As of right now, Microsoft Edge is showing "Grey" box like above.

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    medicarecompareusa
    Answered on February 08, 2021 at 12:47 PM

    Added: Removed from Above.1612806425_60217919246ab_Jotform 4.0 una

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    medicarecompareusa
    Answered on February 08, 2021 at 12:50 PM

    This is a new screenshot just from a moment ago on Edge.1612806567_602179a7c11df_Jotform 4.0 una

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    KrisLei
    Answered on February 08, 2021 at 04:20 PM

    Hi,

    We sincerely apologize for the inconvenience.

    I have cleared your form cache from our end, and let's see if it will make a difference. If it's also possible, please try the "Switch to the New Version" for the submission page if the issue persists.

    1612819053_6021aa6d72286_

    Please do let us know how it goes. Thank you.

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    medicarecompareusa
    Answered on February 09, 2021 at 10:25 AM

    Awesome, I got in cleared my cache another time and it seems to be working now. All good to go! Thanks again!!