Unable to access forms - Temporarily Back-end Unavailable - unable to write a full body message in your contact us for support page.

  • medicarecompareusa
    Asked on February 8, 2021 at 10:30 AM
  • medicarecompareusa
    Replied on February 8, 2021 at 10:47 AM

    Now I am able to write a fully body message. Okay, I can access Jotform. I see my forms, however, when i access my forms. I am unable to see anything. Do you have a direct customer service number?

  • medicarecompareusa
    Replied on February 8, 2021 at 10:51 AM

    1612799467 60215deb2f684 Jotform 4 Screenshot 10Alright so once I open a form this is what I see.

  • Richie JotForm Support
    Replied on February 8, 2021 at 12:10 PM

    We do apologize for the inconvenience.

    We had a temporary extra load however, our developers has increased the resources and your forms should be working correctly.

    1612804154 6021703ad9b15 1 Screenshot 10

    Please test your form and let us know if the issue still remains.

  • medicarecompareusa
    Replied on February 8, 2021 at 12:42 PM

    Issue remains on Microsoft Edge but works on Chrome. As of right now, Microsoft Edge is showing "Grey" box like above.

  • medicarecompareusa
    Replied on February 8, 2021 at 12:47 PM

    Added: Removed from Above.1612806425 60217919246ab Jotform 4 Screenshot 10

  • medicarecompareusa
    Replied on February 8, 2021 at 12:50 PM

    This is a new screenshot just from a moment ago on Edge.1612806567 602179a7c11df Jotform 4 Screenshot 10

  • KrisLei Jotform Support
    Replied on February 8, 2021 at 4:20 PM

    Hi,

    We sincerely apologize for the inconvenience.

    I have cleared your form cache from our end, and let's see if it will make a difference. If it's also possible, please try the "Switch to the New Version" for the submission page if the issue persists.

    1612819053 6021aa6d72286  Screenshot 10

    Please do let us know how it goes. Thank you.

  • medicarecompareusa
    Replied on February 9, 2021 at 10:25 AM

    Awesome, I got in cleared my cache another time and it seems to be working now. All good to go! Thanks again!!