No Notification and Autoreponder

Dear Sir and Madam,

My colleagues and me have used jotform for almost 2 years for receiving enrollments of many activities from schools. Recently, we found that we cannot receive any notification and the schools cannot receive the autoresponder. We have not changed any setting indeed. Is there any problems or updates about our accounts? Thank you!

Regards,
Carlos

Hi there,

I assume this is the form https://form.jotform.com/203318533195454 in question, right? I've checked our email logs, and the form's most recent submission has a record of the notification email sent from our server.

See the image below.

Submission ID: 4884178748774462181

Autoresponder email

Email notification

You should be able to see that information from your account's email history.

Guide: https://www.jotform.com/help/293-how-to-view-all-your-form-email-history

Kindly check your spam folder to see if the emails have landed there. Also, if you are referring to a different form, please let us know.

If the issue is happening on a particular submission, kindly share with us the submission ID so we can check as well.

https://www.jotform.com/help/549-where-to-find-the-submission-id

We will wait for your response.