No Notification and Autoreponder

  • Profile Image
    hkrt
    Asked on February 09, 2021 at 05:25 AM

    Dear Sir and Madam,

    My colleagues and me have used jotform for almost 2 years for receiving enrollments of many activities from schools. Recently, we found that we cannot receive any notification and the schools cannot receive the autoresponder. We have not changed any setting indeed. Is there any problems or updates about our accounts? Thank you!

    Regards,
    Carlos

  • Profile Image
    Lorenz_A
    Answered on February 09, 2021 at 06:18 AM

    Hi there,

    I assume this is the form https://form.jotform.com/203318533195454 in question, right? I've checked our email logs, and the form's most recent submission has a record of the notification email sent from our server.

    See the image below.

    Submission ID: 4884178748774462181

    Autoresponder email

    1612869278_60226e9e9a2dd_JotForm · Admi

    Email notification

    1612869296_60226eb08d63b_JotForm · Admi

    You should be able to see that information from your account's email history.

    Guide: https://www.jotform.com/help/293-how-to-view-all-your-form-email-history

    Kindly check your spam folder to see if the emails have landed there. Also, if you are referring to a different form, please let us know.

    If the issue is happening on a particular submission, kindly share with us the submission ID so we can check as well.

    https://www.jotform.com/help/549-where-to-find-the-submission-id

    We will wait for your response.