Not receiving notifications

  • Profile Image
    pcerquera
    Asked on February 09, 2021 at 04:19 PM

    The autoresponder is working but not notifications in my forms.

    Please correct this problem ASAP. I left a message last week with no respond from support.

    Thanks.

  • Profile Image
    VincentJay
    Answered on February 09, 2021 at 07:25 PM

    Hello,

    Please share the form link and the email address that is not receiving the notification email. We'll wait for your response. Thank you!

    To find the form URL: https://www.jotform.com/help/401-where-to-find-my-form-url

    To find the email address of the notification email, please follow the screencast guide below:

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