I can't edit my form (URGENT)

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    donamarmita
    Asked on February 10, 2021 at 10:51 AM

    For some reason, I can't edit my forms.
    I need to add something urgently.

    Can you guys help me?

    Screenshot
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    Katherine_W
    Answered on February 10, 2021 at 01:30 PM

    Hi there,

    Happy to help!

    I checked your account and it is still active and in good standing: and I was able to access your form through your account as well.

    You may need to switch browsers and/or clear your browser cookies and cache and then refresh and try again. Or, you may need to use an incognito window. Could you please try this and let us know if the issue persists?

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    donamarmita
    Answered on February 10, 2021 at 01:34 PM

    Hi, I did what you asked and I'm also trying to access my account through the app.

    Not working too.

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    Katherine_W
    Answered on February 10, 2021 at 03:08 PM

    Hi there,

    Thank you for your follow up: are you able to send us a screenshot and/or screen recording of the issue you are experiencing? Here's how-to-add-screenshots-images-to-questions-to-the-support-forum

    Could you please let us know what browser you are using?

    Also, which device are you using and which OS are you running? Could you please also let us know which version of the Jotform app you are trying?

    Thank you!

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    Fabiano
    Answered on February 10, 2021 at 03:27 PM

    Hi.

    I'm using windows. I tried to edit my forms on 2 different computers, on 2 different networks, no success. When I enter my Jotform account and click over EDIT FORM on any form, I see this screen:

    1612988351_60243fbfe95fb_print01.JPG


    Here is the screenshot from my phone, the same gray screen appears, my wife also tried on her phone 30 km away from me, and the same thing happens. We are both using the app from IOS, version 1.15.6

    1612988618_602440ca35c89_WhatsApp Image


    I'm using Jotform for selling products. I need this fixed, please. I'm losing money. You can call me if you want.

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    donamarmita
    Answered on February 10, 2021 at 03:28 PM

    The answer above is mine as well. Just mixed up the accounts.

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    Katherine_W
    Answered on February 10, 2021 at 05:29 PM

    Hi again,

    We do not offer phone support, but I'm more than happy to help here.

    Before we escalate this to our back end team, especially as I am unable to replicate the issue, could you please send us a screenshot of the browser console log report when you are experiencing the issue?

    Here's how-to-get-a-console-report-from-most-common-browsers

    We sincerely apologize for the inconvenience, and appreciate you working with us on this. We look forward to your response.