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Monica PrestidgeAsked on February 10, 2021 at 9:24 PM
Hello I have forgotten my password and have requested to reset it, but I still haven't received an email. Thx
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roneetReplied on February 10, 2021 at 11:15 PM
I see no account is associated with the email.
Are you looking for an account with the username natashairvine21?
If yes, then you may reset the password using the username. A reset email will be forwarded to your email which is mapped to JotForm.
Let us know how it goes.
Thanks.
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Monica PrestidgeReplied on February 10, 2021 at 11:22 PM
Hello
Sorry I set this account up with my previous email address - monica.prestidge@westmount.school.nz and I had thought I had changed the settings. My username is monicaprestidge.
Thanks
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Girish JotForm SupportReplied on February 11, 2021 at 12:59 AM
Yes, your username and linked email address are correct as per your last response.
Please use this email address monica.prestidge@westmount.school.nz to reset your account password: https://www.jotform.com/help/489-how-to-reset-jotform-account-password
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Monica PrestidgeReplied on February 11, 2021 at 1:35 AM
This email account is no longer valid. Could it be changed to monica.prestidge22@nz.oneschoolglobal.com as I don't receive any emails sent to monica.prestidge@westmount.school.nz.
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Girish JotForm SupportReplied on February 11, 2021 at 3:03 AM
Your email address has been changed to monica.prestidge22@nz.oneschoolglobal.com. You would have received an email verification link at this email address. Please check that and verify this account's email address.
After that reset the password.