Out of space issue

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    kmanuelavc
    Asked on February 12, 2021 at 08:58 AM

    Hi,

    My account is saying that it is out of space, but I have purged all forms and made sure the trash is empty and it still saying its out of space. What can i do to resolve it so my forms start working again?


    Thank you

  • Profile Image
    Jovanne_A
    Answered on February 12, 2021 at 09:51 AM

    Hi,

    I've checked your form https://www.jotform.us/form/83227511203142, and it seems that there are still submissions on the trashed folder. Kindly purged all the submissions to free up your storage space.

    Guide: https://www.jotform.com/help/377-how-to-delete-form-submission-data

    1613141494_602695f62ed89_5.png

    Let us know if you have further questions.

  • Profile Image
    kmanuelavc
    Answered on February 12, 2021 at 11:46 AM

    Hi,

    Thank you for the fast response. My trash was empty. I will log out and in again and see if it a cache thing if you can see them.


    Thank you

  • Profile Image
    kmanuelavc
    Answered on February 12, 2021 at 11:57 AM

    Hi Again,

    I did the "Trashed Entries" as illustrated above and in the doc you sent but still says I am out of space. Does it show I am out of space on your side?


    Thank you,

  • Profile Image
    Jong_P
    Answered on February 12, 2021 at 05:04 PM

    Hi,

    From my end, it does not seem that there is an issue. Nothing indicates that you have an out of space issue.

    Please see if you still face the problem on your end.

    Could you check and see if you have followed all the steps suggested through our guides? If so, please try to submit a form and see if the issue still persists.

    In case the problem still persists, we will try to replicate the issue your are experiencing and see if we need to take some other deeper approaches.

    Thank you for your patience and cooperating with us.

    Best regards,