Can't pull up forms?

  • Profile Image
    hccswfl
    Asked on February 12, 2021 at 10:06 AM

    Is the site down? Can't pull up my forms.

  • Profile Image
    Kenneth_C
    Answered on February 12, 2021 at 11:38 AM

    Thank you for reaching support,

    Upon checking your account, it seems to be active, and I was able to pull up one of your forms:

    1613147851_6026aecb4a664_f1.png

    Do you still experience the issue?

    I have also cleared your form cache.

    Awaiting your response.

    Best.

  • Profile Image
    hccswfl
    Answered on February 12, 2021 at 11:44 AM
    Definitely still having issues. I can pull up the form and publish it but NOT EDIT IT.
    When I go to click edit, here's what the screen looks like on every form: Blank with no capability to edit.
    Thanks for looking into this.
    [cid:9b477127-54d9-4d8d-8226-b63e5d2bec6b]
    ________________________________
    ...
  • Profile Image
    hccswfl
    Answered on February 12, 2021 at 12:50 PM

    Can you please get back to me? I have an urgent deadline to get the registration form made

  • Profile Image
    FelipeSantana
    Answered on February 12, 2021 at 06:03 PM

    Hello @hccswfl,

    We do apologize for the inconvenience that you are experiencing.

    Unfortunately, it seems that the screenshot you attempted to share with us did not upload successfully on our end. 

    Please note that attaching images to your email will not upload them to the support ticket. You will need to manually upload all images directly on the ticket for them to post successfully. Here is a very helpful user guide to assist you with uploading your screenshots: How-to-Post-Screenshots-to-Our-Support-Forum

    Kindly share your screenshot with us one more time so we can see what you are referring to and we will assist you further.

    However, I have checked your account as well and it seems that the account is in good standing. So far, I've tried opening 10 of your active forms and all are opening without a problem on my end

    I can also see that the account has been accessed today and one of your forms has been edited. May we know If you are still not able to access the forms? If the issue does persist, please share the URL of the forms that are affected.

    We look forward to your response.