Email received on subscription downgrade

  • Profile Image
    Asked on February 13, 2021 at 10:40 AM

    Jot form was running an upgrade special for 50% off in January which I upgraded and paid the annual amount. I received an email today which we were downgraded. Please see a copy of both and verify we have the correct subscription and there is no restrictions on our account.

    PaymentPAYPAL JOTFORM 402-935-7733 CA



    Email received:


    "john" <>



     TLS Learn more

    Display now

    External Images are not displayed

    Dear John Richards,

    Your Jotform account has been downgraded.

    If you have not requested a downgrade this might have happened because your credit card expired.

    Re-upgrading is quick and easy:

    Thanks for using Jotform,

    Jotform Team

  • Profile Image
    Answered on February 13, 2021 at 12:13 PM

    Thank you for reaching support,

    I checked our records and the payment made on January 13, 2021, was for the Bronze Monthly plan of 29.00 USD.

    You may check your PayPal account and refer to the Subscription ID# I-6TA3FFLN8KSK.

    And you can also view the invoice on your invoice page:


    Here is how:

    I hope that helps.