How can I make the placeholder product amount $0 when no product is selected?

  • Profile Image
    littlegrasse
    Asked on February 15, 2021 at 01:37 PM

    Hello:

    I am using the bakery form template. I have a product with special pricing. When looking at the product listings, I cannot get this $345.00 price to disappear next to the product name. When I try to edit, it's not possible since special pricing is enabled. Two screenshots are attached below. The subtotals and total seem to be working properly, but it is very misleading to have this pricing text next to the product title.

    1613414109_602abedd808bf_snip1.JPG

    1613414029_602abe8de4e84_snip2.JPG

    Screenshot
  • Profile Image
    KrisLei
    Answered on February 15, 2021 at 05:23 PM

    Hi,

    Apologies for the inconvenience.

    It seems that the only way to replace or remove the price next to the product name is to remove first the Quantity Selector option on the product.

    1613427564_602af36ca4fb7_Screenshot_0216

    Because the Special pricing property in "Quantity" overwrites the product main price and it also prevents you from changing or removing it from the Product Settings then click on Save Product. Then you can change or remove the price of the main product:

    1613427706_602af3fa52846_Screenshot_0216

    Then set up again the special pricing options on the Quantity Selector option, then save the changes too.

    For reference: What-is-special-pricing

    Kindly give it a try and let us know if the issue persists. Thank you.

  • Profile Image
    littlegrasse
    Answered on February 17, 2021 at 07:55 AM
    Hello,
    Thank you for the information. I understand your suggestion and tried it.
    My concern is the text now says FREE until an amount is selected, then it
    adjusts to the proper total. Is there a way for it to simply be blank?
    If not, is their another form solution where I can use special pricing and
    subtotals WITHOUT the misleading price for 1 unit already pre-populated on
    the form? I tried another form first, but it looks busy and can be
    confusing to have all the prices for a single unit listed in the column
    above the total (even when not selected).
    Thank you.
    ...
  • Profile Image
    Jed_C
    Answered on February 17, 2021 at 08:27 AM

    Unfortunately, if you put 0 it automatically converts it "Free" as what you have already observed. There's option to show the 0 value without showing the text "Free". If you want, you can create a custom payment so you will have a full control over the labels to show your customers.

    If you are interested, please refer to our guide here https://www.jotform.com/help/275-how-to-pass-a-calculation-to-a-payment-field.