my forms are not working

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    Asked on February 16, 2021 at 01:48 PM

    hi, when i first signed up i was allowed 10 forms and they were all working. now we are allowed 5 and 2 of my enabled forms are no longer working. instead they say "trial mode. value restricted." It never did that before. how do i fix it?

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    Answered on February 16, 2021 at 05:30 PM

    Hi there,

    Happy to help!

    I see that your account is a Free Account. With a free account, you can have 5 forms active at one time.

    Here is our guide on understanding-your-account-usage-and-limits

    In regards to the error message: could you please send me the URL of the form(s) that is displaying this? I am unable to pinpoint it in your account.

    Thank you!