Can't login

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    Monchan 
    Asked on February 19, 2021 at 04:21 AM

    hi there, i want to cancel my payment but i cant get into my account


    I have mis-enter the email address when i sign up so i didnt received any email, and once i logout i cant get back anymore, please help check the email i sign in is like csthanksfulweek@gmail.com. and i want to cancel the payment please. i have a screenshot for reference

    Screenshot
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    Rosa_C
    Answered on February 19, 2021 at 06:08 AM

    Hi there,

    Thank you for contacting us.
    I have checked your account under csthanksfulweek@gmail.com and I wasn't able to find any payment for this account. Your account is on FREE plan and you will not be billed.
    You may log in to your account using this email address csthanksfulweek@gmail.com .
    If you forgot the password, just click on Forgot password and you will receive an email to reset your password.
    Guide: https://www.jotform.com/help/489-how-to-reset-jotform-account-password
    Please feel free to contact us if you need any further assistance.
    Best.