Clear upload storage space

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    Asked on February 20, 2021 at 09:39 PM

    I have removed my forms that are taking up upload space but the system is still requesting for upgrade space.

    How can this be rectified.

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    Answered on February 21, 2021 at 05:51 AM

    I have checked your account and found that your Information Request Form ( still has submissions associated with uploaded files in the Trashed entries on the Jotform Tables.



    You have the option to delete the submissions forever. However, we would like to encourage your to have a backup of the submissions first before deleting them completely. You can restore the submissions first to download everything first, including the uploaded files.



    Please know that you also have the option to just delete the uploaded files without deleting the entire submission on the Jotform Tables after you have restored it.


    Please give it a try and let us know if you need any further assistance.