Clear upload storage space

  • premieredomesticrecruitment
    Asked on February 20, 2021 at 9:39 PM

    I have removed my forms that are taking up upload space but the system is still requesting for upgrade space.


    How can this be rectified.

  • Mike_G JotForm Support
    Replied on February 21, 2021 at 5:51 AM

    I have checked your account and found that your Information Request Form (https://form.jotform.com/203293399577369) still has submissions associated with uploaded files in the Trashed entries on the JotForm Tables.

    1613904536 60323a9831d8a zt210221 054832 Screenshot 10

    1613904565 60323ab5516f9 zt210221 054904 Screenshot 21

    You have the option to delete the submissions forever. However, we would like to encourage your to have a backup of the submissions first before deleting them completely. You can restore the submissions first to download everything first, including the uploaded files.

    How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

    How-to-download-all-or-partially-your-submissions-file-uploads

    Please know that you also have the option to just delete the uploaded files without deleting the entire submission on the JotForm Tables after you have restored it.

    1613904664 60323b18eedcb zt210221 054957 Screenshot 32

    Please give it a try and let us know if you need any further assistance.