Error 404

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    Shirish Gaikwad 
    Asked on February 21, 2021 at 11:01 AM

    Unable to download entire table data in pdf format. error 404 is reported

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    Basil_A
    Answered on February 21, 2021 at 03:17 PM

    Hi,

    Which option are you using to download the data?

    Looking forward to your reply.

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    shirishgaikwad
    Answered on February 22, 2021 at 11:33 PM
    1.Go to table
    2.select the items to be downloaded and then click download.
    3. System pops up saying a zip file will be mail to you.
    4. Mail is send by Jotform to register mail I asking to download..
    5. When tried tried to download the error 404 pops up.
    please help me because this is my requirement .
    Best Regards,
    Shirish Gaikwad
    Quality Management - Foundry
    KSB LIMITED.
    Vambori, Ahmednagar - 413 704. INDIA.
    Phone : +91 2426 272534, 272550, 272463 | 9370440500
    eMail : shirish.gaikwad@ksb.com | Website : www.ksbindia.co.in
    [all pumps_final.jpeg]
    ...
  • Profile Image
    Bojan_J
    Answered on February 23, 2021 at 05:03 AM

    Greetings Shirish.

    I have checked our email logs and tried to download the file, and I had no problems with it. Please make sure you are logged in to your Jotform account before trying to click the download link.

    Let us know if this resolved your problem.

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    shirishgaikwad
    Answered on February 23, 2021 at 06:22 AM
    Sorry Still struggling with the error 404 even with alternate email ID.
    Best Regards,
    Shirish Gaikwad
    Quality Management - Foundry
    KSB LIMITED.
    Vambori, Ahmednagar - 413 704. INDIA.
    Phone : +91 2426 272534, 272550, 272463 | 9370440500
    eMail : shirish.gaikwad@ksb.com | Website : www.ksbindia.co.in
    [all pumps_final.jpeg]
    ...
  • Profile Image
    Bojan_J
    Answered on February 23, 2021 at 07:31 AM

    Greetings.

    Can you please clarify what do you mean by "alternate email ID"? Are you logged in to your Jotform account when you try to open the files? If you are, and you still see 404 page, please try to download them using the following link:
    https://drive.google.com/file/d/1BQ4RcZ70ca9HHSE-TwIXv9cayRZjsF7n/view?usp=sharing

    Let us know if this resolved your problem.

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    shirishgaikwad
    Answered on February 23, 2021 at 08:55 AM
    Thankyou for the support. You asked alternate mail ID, please note my registered mail ID is shirish.gaikwad@ksb.com but since I was unable to download the zip file and page 404 displayed. I changed the mail ID to shirishgaikwad@rediffmail.com but still I could not download the zip file. Please let me know whether each time I need to use link mentioned in the trailing mail to download the zip file.
    Regards,
    SHIRISH GAIKWAD
    ...
  • Profile Image
    Basil_A
    Answered on February 23, 2021 at 10:01 AM

    Hi,

    The issue is not with the email address, the error usually appears when you are not logged in to your Jotform account when you try to download the file.

    Are you sure you are logged in to the correct Jotform account when you attempt to download the file?

    Looking forward to your reply.

  • Profile Image
    shirishgaikwad
    Answered on February 23, 2021 at 10:44 AM
    Yes Off course I’m login while I try to download the zip folder that is received through email.
    Best Regards,
    Shirish Gaikwad
    Quality Management - Foundry
    KSB LIMITED.
    Vambori, Ahmednagar - 413 704. INDIA.
    Phone : +91 2426 272534, 272550, 272463 | 9370440500
    eMail : shirish.gaikwad@ksb.com | Website : www.ksbindia.co.in
    [all pumps_final.jpeg]
    ...
  • Profile Image
    Bojan_J
    Answered on February 23, 2021 at 11:46 AM

    Please try to clear the browser's cache and cookies, login to your Jotform account again, and then try again.

    Please try this and let us know if the problem is resolved.

    Thank you for your cooperation.

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    shirishgaikwad
    Answered on February 23, 2021 at 11:22 PM
    [cid:image001.png@01D70A91.72FD2F50]
    Best Regards,
    Shirish Gaikwad
    Quality Management - Foundry
    KSB LIMITED.
    Vambori, Ahmednagar - 413 704. INDIA.
    Phone : +91 2426 272534, 272550, 272463 | 9370440500
    eMail : shirish.gaikwad@ksb.com | Website : www.ksbindia.co.in
    [all pumps_final.jpeg]
    ...
  • Profile Image
    Bojan_J
    Answered on February 24, 2021 at 05:39 AM

    Greetings Shirish.

    Unfortunately, we are unable to see your screenshot. Please click here to see how to share images with us.

    Thank you for your cooperation.

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    shirishgaikwad
    Answered on February 24, 2021 at 06:33 AM
    Dear Bojan,
    The screen shot was of the error 404, but since morning I’m not even able to download a single pdf report when tried from table option. I shall try from some other PC/ laptop might be some issue with my browser. But required your help to settle this issue other wise this tools will be of no use to me. I shall keep you posted after trying from other PC.
    Best Regards,
    Shirish Gaikwad
    Quality Management - Foundry
    KSB LIMITED.
    Vambori, Ahmednagar - 413 704. INDIA.
    Phone : +91 2426 272534, 272550, 272463 | 9370440500
    eMail : shirish.gaikwad@ksb.com | Website : www.ksbindia.co.in
    [all pumps_final.jpeg]
    ...
  • Profile Image
    Bojan_J
    Answered on February 24, 2021 at 07:40 AM

    Greetings Shirish.

    Please do try to use a different PC or browser, and let us know if the problem is still occurring.

    Thank you for your cooperation.

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    shirishgaikwad
    Answered on February 25, 2021 at 09:55 AM
    Dear Bojan,
    Happy to inform you with change in PC the issue was resolved could able to download the pdf file, but encounter 1 new issue. The zip folder content pdf file which content multiple report but my requirement is 1 pdf file for each row / data submitted. Can you plz. guide me in this context.
    Best Regards,
    Shirish Gaikwad
    Quality Management - Foundry
    KSB LIMITED.
    Vambori, Ahmednagar - 413 704. INDIA.
    Phone : +91 2426 272534, 272550, 272463 | 9370440500
    eMail : shirish.gaikwad@ksb.com | Website : www.ksbindia.co.in
    [all pumps_final.jpeg]
    ...
  • Profile Image
    Bojan_J
    Answered on February 25, 2021 at 11:48 AM

    Greetings Shirish.

    Each submission will have its own PDF file. It is not possible to download all submission information in one file.

    Let us know if you have any additional questions.

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    shirishgaikwad
    Answered on February 26, 2021 at 06:33 AM
    Dear Bojan,
    I have tried multiple times but I revived 10 files for my 109 submission where I was expecting 109 separate files plz. help me in this context.
    Best Regards,
    Shirish Gaikwad
    Quality Management - Foundry
    KSB LIMITED.
    Vambori, Ahmednagar - 413 704. INDIA.
    Phone : +91 2426 272534, 272550, 272463 | 9370440500
    eMail : shirish.gaikwad@ksb.com | Website : www.ksbindia.co.in
    [all pumps_final.jpeg]
    ...
  • Profile Image
    Bojan_J
    Answered on February 26, 2021 at 07:48 AM

    Greetings.

    Can you please try to download PDF documents from the PDF Editor:

    screenshot_3953.png

    Let us know if this solution works for you.

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    shirishgaikwad
    Answered on February 26, 2021 at 08:33 AM
    Dear Bojan,
    Yes the issue is resolved thanks for the prompt support.
    Best Regards,
    Shirish Gaikwad
    Quality Management - Foundry
    KSB LIMITED.
    Vambori, Ahmednagar - 413 704. INDIA.
    Phone : +91 2426 272534, 272550, 272463 | 9370440500
    eMail : shirish.gaikwad@ksb.com | Website : www.ksbindia.co.in
    [all pumps_final.jpeg]
    ...