SMTP Email Doesn't Work

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    Asked on February 22, 2021 at 12:59 PM

    Hi I am trying to set up an STMP mail address so that our response emails come from US and not Jotform. We've cleared the form cache. Please help.



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    Answered on February 22, 2021 at 05:21 PM

    Hi Chris,

    Happy to help!

    Have you had a chance to check our guide on how-to-set-up-smtp-for-a-form yet?

    Are you receiving an error message when you're attempting to set up your SMTP email? Or, using the guide above, at what point during the process is it not working?

    If you are getting an error message, could you please upload it to this thread? Here's how-to-add-screenshots-images-to-questions-to-the-support-forum

    We await your response.