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dinaoketchAsked on February 24, 2021 at 8:00 AM
i want to cancel this subscription please as it is not fit for our purpose. it has been 3 hours since we bought it and we cannot use it for our charity
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Gaetan_BReplied on February 24, 2021 at 9:13 AM
Hello,
Thank you for reaching out.
As we are always striving to improve our product, may we know why it is not a right fit for your charity?
In the meantime, here is a guide to help you downgrade your account back to free: https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free
Hope this helps.
Do not hesitate to reach out if you need further assistance.
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dinaoketchReplied on February 24, 2021 at 9:21 AM
Our users are averse to forms that mandate them having to login to fill forms. We are unlikely to get uptake this way.
Our projects have limited funding so we are asking to get the fee we paid back please.
We paid $ 345.60 can we get this refunded as soon as possible please.
Will appreciate it.
Thank you,
Dina
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Gaetan_BReplied on February 24, 2021 at 10:43 AM
Hello,
Thank you for the additional information.
Your forms are asking for the users to register as they are set to private.
Regarding your refund, here is a guide to help you downgrade your account back to free: https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free.
We will gladly assist you.
Hope this helps.
Do not hesitate to reach out if you need further assistance.