Notification problem

  • Profile Image
    Jena 
    Asked on February 27, 2021 at 02:43 PM

    Hello

    I tried asking this question before and I think I asked it in a confusing way, so let me try again.

    I am an account holder and the forms that I use to send to my clients were created by another user and were shared to my account for me to use/send to my clients.


    The person that created and shared those forms with me keeps getting the notifications of my clients' submissions instead of me. I don't get notifications at all. Is there a way to disconnect her account from my forms and submissions? The information being shared is private and shouldn't be going to anyone else but me.


    Please advise

  • Profile Image
    gerardw
    Answered on February 28, 2021 at 01:05 AM

    You can first change the email recipient on the notification email on the form to your email address: https://www.jotform.com/help/41-how-to-change-the-email-address-used-for-notification-email

    If you want to entirely disconnect that form and submissions from their account, the form needs to be transferred to your account. For that we need to receive a request from that other user to transfer the form into your account.

    Additionally could you let us know the form URL?