Reminder emails: Ability to turn off reminder emails once the user has filled out the form.

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    Melissa_Lang
    Asked on March 01, 2021 at 10:57 AM

    I don't see an option to not send the client emails later about the form? I would love it if a reminder would go out if they have not completed the form yet.... I had my office manager complete one, but it is emailing her a reminder even though she completed it. I don't see a way to either 1) turn this off (no option in drop-down?) or 2) only have it email if the form is not completed. Either option would work.

    1614614226_603d0ed24cc54_

    Thank you!

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    Kevin_G
    Answered on March 01, 2021 at 02:14 PM

    Kindly note that reminder emails are different from the autoresponder feature, in order to find the reminder emails feature you may refer to the following guide: https://www.jotform.com/help/541-how-to-set-reminder-emails-for-your-forms

    Unfortunately, reminder emails cannot be turned off once the user has filled out the form, but we can open a feature request for this, kindly confirm, so we can proceed opening this.

    Thanks.

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    Melissa 
    Answered on March 08, 2021 at 01:05 PM

    Yes, I would like to open a request. Thanks!

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    Kevin_G
    Answered on March 08, 2021 at 05:04 PM

    This has been escalated now, although we cannot provide an ETA, we will keep you updated via this ticket.

    Thanks.