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Melissa_LangAsked on March 1, 2021 at 10:57 AM
I don't see an option to not send the client emails later about the form? I would love it if a reminder would go out if they have not completed the form yet.... I had my office manager complete one, but it is emailing her a reminder even though she completed it. I don't see a way to either 1) turn this off (no option in drop-down?) or 2) only have it email if the form is not completed. Either option would work.
Thank you!
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Kevin Support Team LeadReplied on March 1, 2021 at 2:14 PM
Kindly note that reminder emails are different from the autoresponder feature, in order to find the reminder emails feature you may refer to the following guide: https://www.jotform.com/help/541-how-to-set-reminder-emails-for-your-forms
Unfortunately, reminder emails cannot be turned off once the user has filled out the form, but we can open a feature request for this, kindly confirm, so we can proceed opening this.
Thanks.
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MelissaReplied on March 8, 2021 at 1:05 PM
Yes, I would like to open a request. Thanks!
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Kevin Support Team LeadReplied on March 8, 2021 at 5:04 PM
This has been escalated now, although we cannot provide an ETA, we will keep you updated via this ticket.
Thanks.