Extra Code showing up on responses received in email

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    Asked on March 03, 2021 at 11:55 AM


    I have been using Jotform for many years now. My issue involves a form I created for a client's website (form found here: https://www.meaganwarren.com/index.php/rsvp).

    I did A LOT of customizing the CSS of this form (from within the Jotforms editing panel) in order to get the form to look nice and fit into our site.

    The issue is that when my client receives inquiries, this block of extra code shows up in her email. This has been happening for a while. Can we fix this? See below (this is what shows up in the email):

    ResponsesBride: GracynGroom: CobyEmail: @gmail.comPhone:Wedding City & State: Columbia, SCCurrent City & State: Columbia, SCWedding Date: 6.20.2021Ceremony Venue: S HouseReception Venue: S HouseBudget: Number of Guests: 100How did you hear about us? Word of mouthAnything else to tell? I am at the very start (and don't know where to start) of planning!<table align="center" role="presentation" cellspacing="0"cellpadding="0" border="0" width="700" style="width: 700px; margin: 0 auto;text-align: center" class="email-container">      <tbody>        <tr>          <td>            <img id="trackCode_eee" width="1" height="1"src="https://events.jotform.com/email/90025630140138/?ref=notificationEmail&res=Meagan"            style="overflow:hidden; max-height:0; width: 1px;height: 1px; display: none;" />          </td>        </tr>        <tr>          <td>            <img id="trackCode_evr" width="1" height="1"src="https://www.google-analytics.com/collect?v=1&tid=UA-1170872-18&cid=Meagan&t=event&ec=email&ea=open&el=notificationEmail&cs=notificationEmail&cm=email&cn=notificationEmail"            style="overflow:hidden; max-height:0; width: 1px;height: 1px; display: none;" />          </td>        </tr>      </tbody>    </table>
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    Answered on March 03, 2021 at 12:01 PM

    The responses show up fine, I would just like to know how to prevent that extra code from showing up. (In the above post, the formatting changed the block of text and removed all line breaks...but you get the point.)

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    Answered on March 03, 2021 at 05:25 PM

    Thank you for reaching support,

    Upon checking the email notifications, it seems that it's not set up properly.

    Currently, the source code shows that it is not formatted as a table.

    Can you please delete the current email notification and create a new one and it should work fine.

    Here is how: https://www.jotform.com/help/25-setting-up-email-notifications.


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    Answered on March 03, 2021 at 09:53 PM

    Thank you for this tip! I was able to customize a new email notification and it works great. Great Support!