PDF still showing things that were deleted

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    chrisbateman
    Asked on March 04, 2021 at 11:33 AM

    I deleted pages from from my documents and when I download them the still show things I deleted. I have edited both online and pdf and they don't show when I am in edit. starting from page 7 to the end should not be there.


    https://hipaa.jotform.com/210475788988175


    these are the blank pages i am getting1614885748_604133743c1cb_delete-6.jpg1614885764_604133846f5d1_delete-7.jpg

    Screenshot
  • Profile Image
    Mike_G
    Answered on March 04, 2021 at 09:26 PM

    On the PDF editor page of your form where you edit the content of the PDF copy of your form submissions and you can delete the pages on the PDF document that is no longer necessary.

    1614906915_604186232bee1_zt210304_201313

    Please give it a try and let us know if you need any further assistance.

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    chrisbateman
    Answered on March 05, 2021 at 08:44 AM

    I have been in the pdf edit part and when I am there it does not show me these pages to be able to delete them. But when I download a new submission it has these blank pages attached.

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    gerardw
    Answered on March 05, 2021 at 09:32 AM

    Could you create a new PDF document on your PDF Editor and check?

    Just click on the New PDF > New PDF document:

    1614954707_604240d34099c_2502_16.png

    It automatically pulls in all updated fields and submissions of your form.

    Please try this and let us know if the PDF document shows the updated fields.

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    chrisbateman
    Answered on March 05, 2021 at 02:14 PM

    when I did this the pdf downloaded correctly but when I go to inbox and download new document I am still getting the extra pages that should be deleted.

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    Jovanne_A
    Answered on March 05, 2021 at 06:52 PM

    Hi,

    I have cloned your form and downloaded the PDF from the Inbox page, and I could not replicate the issue. I didn't see the blank pages in the PDF.

    I have now cleared your form cache. Could you please recheck and let us know if the issue persists on your end?

    We look forward to your response.

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    chrisbateman
    Answered on March 10, 2021 at 12:41 PM

    my original options were Print version, New Document 1 and Filliable - intake packet. When I used New Document 1 that is when it would download pages that had been deleted. Now the choice Financial forms is there and when I choose that it downloads correctly.

    1615397970_60490452d6b43_

  • Profile Image
    Jovanne_A
    Answered on March 10, 2021 at 04:37 PM

    Hi,

    You can go to the PDF Editor and manually delete the fields in the New Document 1 and Fillable - intake packet PDF templates. Or you can keep using the Financial forms template as it downloads correctly.

    GUIDE: how-to-customize-pdf-submissions-report

    1615412096_60493b80a56ae_

    1615411941_60493ae5afeb7_

    I hope this helps. Let us know if you have further questions.