How to remove my credit card?

  • FSTE
    Asked on March 4, 2021 at 12:13 PM

    Good Morning,

    This account is for a non-profit organization that I am no longer associated with. I would like to remove my credit card from the form of payment on this account, but I do not want to cancel this account as the organization still needs to use it. I can't figure out how to do this on your website.

  • Laura JotForm Support
    Replied on March 4, 2021 at 4:40 PM

    Hi,

    You can remove the credit card information from your account settings.
    Please see the following guide:
    How-to-change-billing-credit-card

    The guide is for changing billing information, and just the same way you can remove your credit card.
    Let us know if you have any further questions, and we are happy to help!

  • FSTE
    Replied on March 4, 2021 at 4:55 PM
    I am not currently on a paid account, but my credit card number is stored for the times when we upgrade the account to a paid account during our registration period. How can I remove my credit card number from this account?
    ...
  • Laura JotForm Support
    Replied on March 4, 2021 at 6:15 PM

    Hi,

    Thank you for getting back to us.

    Please note that we do not store the credit card information, but it is directly passed to the payment processor who processes your subscription payments.

    I have sent a request to remove the card that still shows in your account, as there are no active subscriptions in your account.

  • Laura JotForm Support
    Replied on March 8, 2021 at 9:56 PM

    Hi,

    We have now removed all credit card information from your account.
    If there is anything else we can do to assist you, please let us know and we are happy to help.