Many customers are having a payment error message

  • Expressform
    Asked on March 4, 2021 at 2:21 PM

    Hi,

    Many customers are having a payment error message, I can not afford to lose business. Can you please escalate this issue as soon as possible.

    Thank you,

    Armando


    Jotform Thread 2943613 Screenshot
    Page URL: https://form.jotform.com/203304569057152
  • Elton Support Team Lead
    Replied on March 4, 2021 at 7:28 PM

    My colleague has also replied to your other ticket here https://www.jotform.com/answers/2943411.

    Since the error was related to Authorization, we can only suggest to re-integrate your form with your Square account. Please disconnect the integration in the Square payment field then connect it again.

    Here's how:

    1. Click the payment field in your form
    2. Click the wand icon to open its payment settings
    3. Click Disconnect then Connect button to re-connect your Square account.

    03052021 pCdEUbUV48 Screenshot 10

    Let us know if you have any other questions.