Many customers are having a payment error message

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    Expressform
    Asked on March 04, 2021 at 02:21 PM

    Hi,

    Many customers are having a payment error message, I can not afford to lose business. Can you please escalate this issue as soon as possible.

    Thank you,

    Armando


  • Profile Image
    EltonCris
    Answered on March 04, 2021 at 07:28 PM

    My colleague has also replied to your other ticket here https://www.jotform.com/answers/2943411.

    Since the error was related to Authorization, we can only suggest to re-integrate your form with your Square account. Please disconnect the integration in the Square payment field then connect it again.

    Here's how:

    1. Click the payment field in your form
    2. Click the wand icon to open its payment settings
    3. Click Disconnect then Connect button to re-connect your Square account.

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    Let us know if you have any other questions.