Is there a way to receive the original PDF in the auto responder email.

  • kgalbert
    Asked on March 16, 2021 at 9:06 PM

    Is there a way to receive the original PDF in the auto responder email. When I select to receive the PDF attachment it simply gives me a pdf of the online form, not the original PDF with filled in fields. That is what I want.

  • Kenneth JotForm Support
    Replied on March 17, 2021 at 4:07 AM

    Thank you for reaching support,

    Yes, first create an Autoresponder email, then go to the Email Advanced settings:

    1615968355 6051b8637ba2d y1 Screenshot 10

    If you imported a PDF, you will get these options, simply choose the Original PDF to include it:

    1615968428 6051b8ac1db71 y2 Screenshot 21

    Here is the related guide: https://www.jotform.com/help/503-how-to-include-submissions-as-pdf-attachment-in-the-email-notifications.

    I hope that helps.

    Best.

  • nmutz
    Replied on March 29, 2021 at 4:14 PM

    I am still having this issue even after I followed the above instructions. I have the PDF attached in the format I would like, yet my test email still shows my test form only in the body of the email, not as a PDF attachment. What am I doing wrong?

  • Kenneth JotForm Support
    Replied on March 29, 2021 at 6:17 PM

    Hi there,

    I checked your email notifications, and still, you have not enabled the PDF attachments:

    1617056133 60625185e881a h1 Screenshot 10

    Simply go to your Builder SETTINGS > EMAILS > ADVANCED > PDF Attachment.

    Best.