Required Field Not showing up

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    M8240
    Asked on March 18, 2021 at 02:31 PM

    Hello. We have set conditions on a covid consent that if they choose "person with chronic condition" that it shows a "please specify chronic condition" and that this field is required. This field is coming over blank to us. And it's not even showing up in the list of columns either selected or unselected in the view submissions. I tried to add the column to the display but it's not even an option. Can you please see what's going on? Did we do something incorrectly or is this a glitch? Thank you.


    1616092039_60539b87c98cc_

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    Sonnyfer
    Answered on March 18, 2021 at 08:18 PM

    Hi - I apologize for the inconvenience.

    I see you have at least 4 COVID Vaccine Consent Forms on your account, could you tell us which of them you're having these issues with?

    Guide: Where-to-Find-My-Form-URL

    We look forward to your reply.

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    M8240
    Answered on March 19, 2021 at 09:33 AM
    Covid vaccine consent form-Altoona
    ...
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    Anthony_Evans
    Answered on March 19, 2021 at 01:51 PM

    Hi there M8240,

    Thank you so much for that information. I have created a clone of that form, and I believe I have found your issue. You are using conditions to hide things at the very start of the form. We can change lots of these fields to be hidden from the beginning and that will simplify things quite a bit!

    To change a field to hidden, click on the Properties button of the element and then select the Advanced tab. From there, scroll down until you see Hide Field. Toggle this ON to make the fields hidden from the start.

    Here's a guide for more information: https://www.jotform.com/help/434-how-to-hide-form-fields

    Please hide the fields with the following labels:

    • Medicare Part B Number:
    • Please specify chronic condition
    • When did you receive your first dose?
    • In order to have your vaccine administration fee paid for ...
    • Social Security Number
    • State identification number and state of issuance
    • Driver's license number and state of issuance

    Then, set the following field to required:

    • Please specify chronic condition

    Next, please delete ALL of your conditions. Please replace them with the following conditions:


    1616175071_6054dfdf04c75_chrome_v1ouTAXk

    In the condition above I have included all ages from 65 up to 125, as the oldest living human is 122. You may copy the text from here: 65,66,67,68,69,70,71,72,73,74,75,76,77,78,79,80,81,82,83,84,85,86,87,88,89,90,91,92,93,94,95,96,97,98,99,100,101,102,103,104,105,106,107,108,109,110,111,112,113,114,115,116,117,118,119,120,121,122,123,124,125


    1616175397_6054e1259d5f0_chrome_dhaBw9Sw

    The above condition is similar to your old one, however we will select all fields from 19 to the end.


    1616175600_6054e1f056c1b_chrome_rhTptSL6

    1616175627_6054e20b9826e_chrome_jQBtBn7y

    1616175645_6054e21d4d2b8_chrome_qcqzA5GQ

    1616175663_6054e22f34605_chrome_pKDJUio4

    1616175675_6054e23b9d20b_chrome_il34OqOX

    1616175687_6054e2471a247_chrome_qBfEpDxF

    1616175755_6054e28b0f6aa_chrome_GM7thhYz

    This last condition you may not want to recreate, but I have included it because I am not sure if you had a reason to not collect the insurance card photo.

    Once you have made these changes, the form should behave as expected.

    Please let me know if there's anything else we can help you with!