Please give me solutions about the below.

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    maheshliki60
    Asked on March 22, 2021 at 01:07 PM

    Hi,

    Could you please help me get the following items resolved?

    Form url : https://form.jotform.com/210775152303043

    (mobile issue : samsung galaxy s8)

    1. Errors don't resolve. Like I tried to upload a folder, which isn't allowed, and it gave me an error. But removing the folder kept the error until I fully refreshed the page.

    2. the recaptcha expires too quickly. I clicked "I'm not a robot" and told it to upload a 1GB file. The recaptcha timed out and I had to re-select it. Is it possible to slow that expiration down?

    3. Looks like it's maxing out around 1GB. I tried to upload multiple 1GB files and it gave me a "file too large" error.

    4. On desktop it shows you the loading progress on uploads, but on mobile it doesn't. It looked like nothing was uploading from my phone, until it suddenly popped up. Can we get some indicator of loading on mobile so people understand that it’s uploading?

    5. On the google drive, can we incorporate the project name somewhere in the final output? Either in the PDF generated or, ideally, the upload would generate a folder with name and within that, a folder with the project name. That way multiple uploads can end up together and someone could upload for multiple projects without being confusing

  • Profile Image
    Jessica_H
    Answered on March 23, 2021 at 01:22 AM

    Hi maheshliki60, thank you for reaching us.

    1. Errors don't resolve. Like I tried to upload a folder, which isn't allowed, and it gave me an error. But removing the folder kept the error until I fully refreshed the page.

    Could you kindly elaborate further with us? Are you referring to upload a folder into the form? As far as I know, it is not possible to upload a folder unless it has been zipped. Or, are you referring to something else?

    Kindly elaborate further with us so we can assist you.


    2. the recaptcha expires too quickly. I clicked "I'm not a robot" and told it to upload a 1GB file. The recaptcha timed out and I had to re-select it. Is it possible to slow that expiration down?

    I am afraid it is not possible to slow down the expiration. However, you may advise your user to allow the upload to complete, then click on the reCaptcha.


    3. Looks like it's maxing out around 1GB. I tried to upload multiple 1GB files and it gave me a "file too large" error.

    To avoid confusion, I have moved your third question into a separate ticket. Kindly refer to the following ticket: 2986267


    4. On desktop it shows you the loading progress on uploads, but on mobile it doesn't. It looked like nothing was uploading from my phone, until it suddenly popped up. Can we get some indicator of loading on mobile so people understand that it’s uploading?

    To avoid confusion, I have moved your fourth question into a separate ticket. Kindly refer to the following ticket: 2986264


    5. On the google drive, can we incorporate the project name somewhere in the final output? Either in the PDF generated or, ideally, the upload would generate a folder with name and within that, a folder with the project name. That way multiple uploads can end up together and someone could upload for multiple projects without being confusing

    To avoid confusion, I have moved your fifth question into a separate ticket. Kindly refer to the following ticket: 2986263