Not showing loading progress on mobile

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    maheshliki60
    Asked on March 23, 2021 at 12:58 AM
    4. On desktop it shows you the loading progress on uploads, but on mobile it doesn't. It looked like nothing was uploading from my phone, until it suddenly popped up. Can we get some indicator of loading on mobile so people understand that it’s uploading?
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    Jessica
    Answered on March 23, 2021 at 01:24 AM

    Hi maheshliki60, thank you for reaching us.

    I have cloned your form: 210775152303043 and did test submissions on mobile. I was unable to recreate the issue. There is a progress bar that indicates the percentage of upload in Mobile.

    1616476203_6059782b77f2a_

    Could you kindly reconfirm at your end too? If this is not what you are referring to, kindly elaborate to us further and provide screenshots so we can better assist you.


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    maheshliki60
    Answered on March 23, 2021 at 10:59 AM

    Thanks for your answer.

    It happens on Samsung galaxy s8.

    Is it fixable?

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    Basil
    Answered on March 23, 2021 at 04:06 PM

    Hi,

    I have tested it on my phone and it shows the percentage bar as well.

    1616529975_605a4a371458a_

    Are you sure this isn't happening due to the file being small and the bar finishing quickly?

    Looking forward to your reply.

  • Profile Image
    maheshliki60
    Answered on March 23, 2021 at 04:14 PM

    Thanks for getting back.

    As I mentioned above, did you test it on  Samsung galaxy s8?


    It happens on  Samsung galaxy s8 only.


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    Basil
    Answered on March 23, 2021 at 05:32 PM

    Hi,

    Which browser are you using?

    Can you provide the size and type of file that is being uploaded?

    Can you please provide a screenshot of how the page appears when the file is being uploaded?

    Guide to post screenshots:

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Looking forward to your reply.