Times not correct on confirmations - differ from slot on Booking Form

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    Wraysburybc
    Asked on March 26, 2021 at 12:23 PM

    Sent this yesterday (25/3) but not had any response.


    We have a problem at Wraysbury Bowls Club with our booking form again, with times changing to what was booked.

    Sub no 4925569968415523130 booked today via the link … https://form.jotform.com/201534815009045  for slot 4pm – 6pm but confirmation shows time wrong as 3pm – 5pm.

    However, another test booked through our admin page and calling up View Form, the booking for 12pm – 2pm showed up correctly.  Sub no: 4925574708415962994.

    We had a similar problem in October when the BST ended so an hour time change caused an issue. I wonder whether something has occurred with GMT changing to BST on 2am Sunday morning.  Could you please investigate.

    Many thanks,

    Fred Parsons

    WBC 

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    Amin_N
    Answered on March 26, 2021 at 08:13 PM

    Hi there,

    Thanks for reaching out to us!

    Kindly be informed that my colleagues have already replied to your same inquiry via another support ticket. You may navigate to it by clicking here.

    Please note that posting to more than one support ticket for same inquiry makes our response to them much slower.

    Your understanding is most appreciated.