Approval Flows: Possibility to reverse approvals

  • lepgladstone
    Asked on May 11, 2021 at 12:28 AM

    Hi,

    I've been playing with the workflow approval. Just wondering if we can reverse an approval to pending or deny?

    Thanks in advance


  • Nikola JotForm Support
    Replied on May 11, 2021 at 6:45 AM

    Unfortunately, that is currently not possible. I'll raise your request to our developers, but please note that we do not know when or if will this be implemented. If there is any update, we will inform you here.

  • Servet Product Manager
    Replied on June 4, 2021 at 10:05 AM

    Hi lepgladstone,


    We implemented the ‘Undo’ function for the approvals. Now you can undo your approval actions within 5 seconds by clicking ‘Undo’ on notification pop up.



    aRrmRWl0K1dDC3YCtW3jfkJK1lcQvRs67jbN33DT Screenshot 10

    If you experience any problems or have any questions about it, please get in touch with us.



  • IronHorseCompanies
    Replied on June 30, 2021 at 5:57 PM

    Hello - I know I'm typing within the "Answer" side of this question. 5 seconds to "Undo" is not enough, in my opinion. These approval requests may be denied at a later date after further review. Any option to allow us to edit the Approval/Denial option would be great. Even if the individual can do it from their original Approval email submission, they can find that email and go back and deny.. that would be helpful. Anything helps!


  • Jessica JotForm Support
    Replied on July 1, 2021 at 1:17 AM

    Hi IronHorseCompanies, thank you for your explanation.

    I have updated the information within this ticket that will be seen by our back-end team.

    While we can't guarantee that it will be implemented, if/when our team has an update for you, we will notify you through this ticket.

  • Yiwei
    Replied on July 7, 2021 at 10:38 PM

    Hello,

    I noticed that if I close the browser before the 5 seconds is done, the approval doesn't stick. Is there anything that can be done about this? It's quite confusing to approvers as they think an application is approved but it isn't because they closed the window too early.

  • Jessica JotForm Support
    Replied on July 8, 2021 at 12:01 AM

    Hi Yiwei,

    I have moved your concern into a separate ticket. Kindly refer to the following ticket: https://www.jotform.com/answers/3207648. We will assist you there.