My form get stuck when clicking on the send button

  • Profile Image
    feliniefelici
    Asked on May 31, 2021 at 05:18 PM

    After filling the form it gets stuck with the "please wait" message when clicking on the send button. I tried with several devices and connections. I use the encryption with a personal public key, disabling the encryption the problem doesn't occur anymore. Can someone help me?

  • Profile Image
    Michal_S
    Answered on May 31, 2021 at 07:59 PM

    Hello!

    Please check your console for errors when you try to submit it at let us know if you get any.

    Please refer to the guide below if you need information on how to do that:

    How to get a console report from most common browsers?

    Awaiting your response,

    Thank you!

  • Profile Image
    Michal_S
    Answered on June 01, 2021 at 12:30 PM

    Hello!

    It looks like the public key you've provided is in incorrect format, at least in relation to what Jotform uses for encryption.

    If it is not too much of an inconvenience, please allow Jotform to generate the key for you.

    To do that:

    • Disable the encryption

    • Reload the webpage

    • Enable the encryption and use the Jotform generated key for the encryption by choosing Create encryption keys for me. This is actually quite convenient, as the generated keys get saved into your account. Remember to keep the downloaded key somewhere safe too, just in case. If you used Jotform's key generation before, you can also choose the I will use my existing keys option

      131250_1.png

    This should fix your issue.

    I apologize for the inconvenience.