Stripe integration not synching email addresses?

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    Matthew Juszczak 
    Asked on June 08, 2021 at 04:45 PM
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    Jessica_H
    Answered on June 09, 2021 at 01:30 AM

    Hi Matthew, thank you for reaching us.

    Could you kindly elaborate on what you are referring to syncing email address?

    We await your updated response.

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    Alexander_G
    Answered on June 10, 2021 at 01:42 PM

    Hi there,

    Thanks for providing us with the details.


    Unfortunately, we didn't get any details regarding this change from our developers. But I believe something has been changed.


    I believe now you can try a workaround and receive an email via Email Alerts:

    Guide: 👉 How-to-Strip-Payment-Labels-and-Separate-Payment-Info-on-Email-Alerts


    Thanks,

    Alex

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    Alexander_G
    Answered on June 10, 2021 at 06:37 PM

    UPD:


    I sent a message to our Developers in order to shed some light on this situation.

    If we receive a reply from them - we will surely update you.


    Thanks,

    Alex

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    Matthew Juszczak 
    Answered on June 13, 2021 at 02:10 PM

    Thank you, Alex! I appreciate it! The issue is definitely still occurring.

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    Alexander_G
    Answered on June 13, 2021 at 03:20 PM

    Thanks for your reply,


    I am sorry to hear that the issue still occurs.

    So, let's wait for the response from our Developers, once we get a reply from them - we will surely update you.

    Please, note that it could take some time to get a response from them if there's something that has been changed by us.


    Regards,

    Alex

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    Matt Juszczak 
    Answered on July 05, 2021 at 12:36 PM

    Hello! Have the developers given you any feedback? Thank you.

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    Alexander_G
    Answered on July 05, 2021 at 03:34 PM

    Greetings 👋

    Thanks for your follow-up.


    Unfortunately, we are still waiting for a reply from our developers.

    Now I sent a follow-up message to them.


    Once we get anything from them - we will surely reply to them.


    Thanks,

    Alex