Stripe integration not synching email addresses?

Hi Matthew, thank you for reaching us.

Could you kindly elaborate on what you are referring to syncing email address?

We await your updated response.

The email address used to sync over to stripe.com such that when you pulled up a customer, it would show their name and email alongside their stored credit card.

About 30 days ago, this behavior changed. Jotform doesn't seem to be synching the email address to stripe. I can confirm because the emails we get confirming a submission no longer have the email address at the bottom. The ==Payer Info== section used to also contain Email.

Total: $0.01

Pending Charge: Charge Customer Now

Stripe customer ID: cus_*************

==Payer Info==
First Name John
Last Name Smith

Hi there,

Thanks for providing us with the details.

Unfortunately, we didn't get any details regarding this change from our developers. But I believe something has been changed.

I believe now you can try a workaround and receive an email via Email Alerts:

Guide: 👉 How-to-Strip-Payment-Labels-and-Separate-Payment-Info-on-Email-Alerts

Thanks,

Alex

UPD:

I sent a message to our Developers in order to shed some light on this situation.

If we receive a reply from them - we will surely update you.

Thanks,

Alex

Thank you, Alex! I appreciate it! The issue is definitely still occurring.

Thanks for your reply,

I am sorry to hear that the issue still occurs.

So, let's wait for the response from our Developers, once we get a reply from them - we will surely update you.

Please, note that it could take some time to get a response from them if there's something that has been changed by us.

Regards,

Alex

Hello! Have the developers given you any feedback? Thank you.

Greetings 👋

Thanks for your follow-up.

Unfortunately, we are still waiting for a reply from our developers.

Now I sent a follow-up message to them.

Once we get anything from them - we will surely reply to them.

Thanks,

Alex