Unable to login or reset PW

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    daniel 
    Asked on June 15, 2021 at 04:41 PM

    Hi,


    Our password for jotform no longer works and we are unable to send ourselves a PW reset link. Is there something we are missing as to why this is happening?


    Thank you!

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    Yau_C
    Answered on June 15, 2021 at 11:42 PM

    Hi,

    Please provide the valid user name or email address associated with your Jotform account so that we can check.

    Thank you.

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    OrcaVue
    Answered on June 16, 2021 at 09:44 AM

    The email address is "info@orcavue.com"

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    FelipeSantana
    Answered on June 16, 2021 at 04:00 PM

    Hello Daniel,

    Our apologies for the inconvenience that you are experiencing.

    After checking our records, I was able to find an account associated with the email address that you have provided for us. It seems this email belongs to the account OrcaVue.

    However, please note that if you are trying to reset the password of an active account, you will need to use the exact email address that is saved under the account to receive the password reset email. If the incorrect email is used, no password reset email will be sent at all. 

    Related User Guide - How-to-reset-jotform-account-password

    Can you kindly give it another try and let us know if the same issue persists? Please make sure to enter your exact account email when requesting the password reset link.