I have tried all of the above on my HIPPA compliant form and my logo wi

  • JessicaBSL
    Answered on June 19, 2021 01:59 AM

    I have tried all of the above on my HIPPA compliant form and my logo will not show up.

  • Gaetan JotForm Support
    Answered on June 19, 2021 06:47 AM

    Hello,

    Thank you for reaching out.


    Could you please send us the URL of the form on which you tried to do this procedure?

    That way we can review the page and maybe find an error to fix.


    Best regards

  • JessicaBSL
    Answered on June 19, 2021 12:06 PM

    https://hipaa.jotform.com/211694760519159

  • Amin JotForm Support
    Answered on June 19, 2021 05:08 PM

    Hi again,

    I can see that the uploaded logo image is corrupt and not properly showing up on the form as shown below.

    1624136612 60ce5ba4db8d3 Screenshot 10

    May we know if you provided a link to the image or you uploaded it from local storage?

    I've also cleared your form caches from here.

    If the issue still persists, can you please post the image here and we will try to add it as the logo ourselves?

    I hope I've been of help.