Am I limited to sending auto-respond emails out right away, 1 day, 2 days, 3 days, 7 days, 14 days and 30 days later?

  • Profile Image
    kramyad
    Asked on June 23, 2021 at 05:51 PM

    Hi Support,

    Am I limited to sending auto-respond emails out right away, 1 day, 2 days, 3 days, 7 days, 14 days and 30 days later?

    TIA

    Mark

  • Profile Image
    Rehan_F
    Answered on June 24, 2021 at 03:12 AM

    Greetings Mark,

    No, you are not. With a little work around you can select any number of days to send the email later. Kindly check the guide below for instructions.

    https://www.jotform.com/help/535-send-emails-later-using-autoresponder-email#reminder

    Should you have any other questions then please let us know.

    Thanks

  • Profile Image
    kramyad
    Answered on June 24, 2021 at 06:24 AM

    Thanks for this information - but I am not seeing how to make this work on my form quite yet (as it isn't a reservations form)

    My client would like emails to go out immediately after the membership form is submitted, Day 3, Day 6, Day 10, Day 14, Day 18, Day 22, Day 28, Day 30.

    I can use the e-mail autoresponder set up as it is to set up the ones in bold - but the other one I'm not sure with this form and although I (think) I see how most of it works, I can't understand how I add the hidden field and what hidden field I would need to use for my specific form.

    Sorry if I have missed something obvious.

    Mark

  • Profile Image
    Rehan_F
    Answered on June 24, 2021 at 08:08 AM

    Greetings Marked,

    For Each DAY you'll need a separate AutoResponder. I've created a clone of your form and I've added 6 date fields to it. Only one date field is set up to show the current date.

    1624536075_60d4740bd40f0_

    Then I've added 5 date fields and then used conditions to add dates in them as per your requirement.

    1624536138_60d4744a33017_

    You'll need to create this condition for each field.

    1624536177_60d47471e6336_

    Here are the 5 conditions for each date field.

    1624536263_60d474c745ea0_

    Now you can use these data fields in the autoresponder emails. You'll need a separate autoresponder for each date.

    1624536403_60d47553a6066_

    You can check the cloned form on the link below.

    https://form.jotform.com/211742955793971

    You can clone it using the instructions in the guide below.

    https://www.jotform.com/help/27-how-to-clone-an-existing-form-from-your-account

    Should you have any questions then please let us know.

    Thanks


  • Profile Image
    kramyad
    Answered on June 24, 2021 at 08:30 AM

    Thanks so much for this Rehan (apologies for being a bit dim)

    Can I just check that I can use the other days from the email settings (that is - right away, day 3, day 14 and day 30) as they are already set up without needing to do the above method?

    An then use the method above for day6, 10, 18, 22 and 28?

    Many Thanks in advance

  • Profile Image
    kramyad
    Answered on June 24, 2021 at 08:39 AM

    sorry, can I also confirm:

    1 - that the field 'current date' changes depending on the date the customer fills in the form (so if they fill out the form on July 3rd, the emails will flow straight away, 1 day, 3 days, 6 days, 10 days etc from the 3rd July?

    2 - that I need to 'hide' these current day, day 6, day 10 etc fields on the form so they can't be seen, but do their job behind the scenes?

    Thanks again

  • Profile Image
    Bojan_J
    Answered on June 24, 2021 at 11:55 AM

    Greetings.

    You can update my colleague's solution for any number of days you need. Just update the conditional logic, and you should be all set.

    1. Yes, 'current date' does change depending on the date the customer fills in the form. If you need to add days to it, you will need to follow the inscriptions provided by my colleague.
    2. Feel free to hide the field if you don't wish to show it to your users. Everything will work even if the fields are not visible.

    Let us know if you have any additional questions.

  • Profile Image
    kramyad
    Answered on June 24, 2021 at 02:22 PM

    Thanks Bojan,

    To hide the field do I do this using the properties, advanced and toggle on 'hide'?

    Also I missed out a day - there also needs to be an email sent out 26 days after the form is completed.

    I have used Rehan's cloned form https://form.jotform.com/211743552121344

    I think I have added this by duplicating one of the date pickers - but it seems to have made the email on day 28 say '2836' in the 'Send Emails Later' section of advanced settings

    Not sure how I fix this - have tried but can't find the solution!

    Thanks

  • Profile Image
    Jed_C
    Answered on June 24, 2021 at 09:29 PM

    To hide the field do I do this using the properties, advanced and toggle on 'hide'? — Toggling the "Hide" button will do.

    I think I have added this by duplicating one of the date pickers - but it seems to have made the email on day 28 say '2836' in the 'Send Emails Later' section of advanced settings — You can the name in the "Unique Name" section.

    1624584586_60d5318ac403a_unique.gif

    I hope that helps. Let us know if you have any questions or if you need further assistance.

  • Profile Image
    kramyad
    Answered on June 25, 2021 at 03:04 AM

    Great - thanks Jed.

    Does it matter if it still says #month_36, #day36... etc in the field ID top?

    1624604593_60d57fb1012d0_

  • Profile Image
    Rehan_F
    Answered on June 25, 2021 at 04:59 AM

    Greetings,

    This does not make any difference. It will not affect the functionality of your form. Should you have any other questions then please let us know.

    Thanks

  • Profile Image
    kramyad
    Answered on June 25, 2021 at 05:10 AM

    Thanks Rehan