Email Notifications to end users and Approval Process

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    Leah_Smith
    Asked on June 25, 2021 at 03:53 PM

    Hello,

    1. Is there a way for the end user to receive notification that they have submitted a form? When we tested, no email was sent to the end user until the form was approved or denied.
    2. A notification email is sent to the end user when their form is approved or denied however there is nothing in the subject line or body of the email that states either. Is there a way to notify the end user that the form has been approved or denied within that email?
    3. There is the ability to make comments when approving or denying a form. Those comments aren't passed along to the end user who submitted it. Is there a way to send them comments?

    Thanks,

    Leah

  • Profile Image
    Jovanne_A
    Answered on June 25, 2021 at 09:34 PM

    Hi Leah, thank you for contacting support.

    Is there a way for the end user to receive notification that they have submitted a form? When we tested, no email was sent to the end user until the form was approved or denied.

    Are you perhaps referring to this form https://form.jotform.com/211327509872054? If so, please set the autoresponder email recipient to the user's email.

    1624671071_60d6835fc14cd_

    Your other questions are moved to new tickets so we can address them separately to avoid confusion. We will be responding via these threads shortly.

    1. https://www.jotform.com/answers/3183891
    2. https://www.jotform.com/answers/3183892

    Thank you.