Password for encrypting my form

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    yvonne.parg
    Asked on July 02, 2021 at 06:07 AM

    When I'm trying to encrypt my form, this window shows up. My account password doesn't work here. What else do I have to enter?

    1625220240_60dee490b771b_

  • Profile Image
    Niko_N
    Answered on July 02, 2021 at 09:33 AM

    Greetings,

    You should enter your account password there. Please try to reset your account password by following this guide below:

    https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    Then, please try to encrypt the form using a new account password and check.

    Thank you!