Reached storage limit

Hello-- I received a message that we had reached our submission limit. I went back and deleted lots of old forms, but am still seeing this message when I log in. Is this accurate, or do I need to delete more?

Hello There

Thanks for contacting support, I have checked your account, it shows you recently downgrade your account to a free plan, your limits now are according to the plan associated with your account, to better understand the plan and limits please check the guide below:

https://www.jotform.com/help/408-understanding-your-account-usage-and-limits#:~:text=When%20you%20log%20in%20to,to%20your%20Account's%20Usage%20page.

If you have any more questions, please feel free to contact us.

Regards

We did not downgrade our account. We had some issues where my account was hacked and we had to have those bad forms deleted, but we didn’t downgrade. Can you please restore back to what it was? We use this account for medical office staff training and cannot have the forms be frozen.
Warm Regards,
Magean Whaley, RN, CIRCC
Director of Clinical Services
Vascular Management Associates
Cell: 903-288-7470







...

The payment for the annual renewal has not been processed, once the payment is made, you can definitely go back o the plan you used to be before.

Regards