Problems with my form & payment processing

Hi,

I have a few questions re the linked form:

1. I need to set the value of the payment due to the computed value, but that doesn't seem to be working. The amount due remains editable and empty. When I added a number field and used the same computation, that was updated.
2. Ideally, I would like the user to be able to opt to pay by PayPal (we had issues with Stripe in China) but I cannot add two payment methods, switching between them based on a field selection. Is this possible?
3. I want to add some HTML text that is conditionally displayed. However, there does not seem to be a way to add an HTML block to a form.
4. How can I add a prefix/postfix to a computed field? Taking the above example, I want the total due field to show [ $30 ] not just [ 30 ].

Also, when I embed it in my website using the code

[embed]https://form.jotform.com/212043920958052form/212043920958052[/embed]

it displays URL not the form. I have your JotForm Embed Forms plugin (v1.2.5) installed and activated. If I use the

<script type="text/javascript" src="https://form.jotform.com/jsform/212043920958052"></script>

embed code, the form is displayed. Is there any advantage in using the plugin, or is it just bloat?

UPDATE

I found the issue re the plugin - I use Divi & it isn't compatible. However, that doesn't explain why the [embed] version failed as the short code should still work.

What is the advantage if using the plugin (which I can if I don't use Divi Builder on that page) over embedding the form in script, and how do I login using it if I signed in via Google as that does not seem to be an option in the plugin.

Hello,

• I need to set the value of the payment due to the computed value, but that doesn't seem to be working. The amount due remains editable and empty. When I added a number field and used the same computation, that was updated.

Are you using the Form Calculation widget and assigning values to a field? If yes, I checked the form and it is not editable and it is not empty.

• Ideally, I would like the user to be able to opt to pay by PayPal (we had issues with Stripe in China) but I cannot add two payment methods, switching between them based on a field selection. Is this possible?

Unfortunately, you can only add one payment integration to your form. However, there's a workaround for it but it might be confusing. Please check this guide and let us know if you have any questions: https://www.jotform.com/help/182-how-to-create-a-basic-multiple-payment-form

• I want to add some HTML text that is conditionally displayed. However, there does not seem to be a way to add an HTML block to a form.

Please provide more information about this so we can assist you better. What condition do you want to add to the HTML text?

https://www.jotform.com/help/57-smart-forms-conditional-logic-for-online-forms

• How can I add a prefix/postfix to a computed field? Taking the above example, I want the total due field to show [ $30 ] not just [ 30 ].

You need to update the Calculation and add the $ before the form field.

• Also, when I embed it in my website using the code. it displays the URL, not the form. I have your JotForm Embed Forms plugin (v1.2.5) installed and activated. 

To embed a form, please follow this guide: https://www.jotform.com/help/34-embedding-a-form-to-a-web-page

To avoid confusion, we suggest creating one ticket per question.