Password not recognized - help!

Hi There,

Brand new customer, immediately signed up for your BRONZE level. When I went to create an account, it asked if I wanted to use my Google log in - I did. It automatically created an account for me.

Now, if I want to log in manually, it does not recognize my google password. I can only log in from Google.

Can you send an 'update password' link without my current password, so I may create one?

Thanks!!

Best,

Nico

Hi Nico, thank you for contacting support.

You can request a password reset to set up a new password for your account.

GUIDE: https://www.jotform.com/help/489-how-to-reset-jotform-account-password

Please give it a try and let us know how it goes.