Password not recognized - help!

  • Profile Image
    nicoraemorrison
    Asked on July 28, 2021 at 01:40 PM

    Hi There,

    Brand new customer, immediately signed up for your BRONZE level. When I went to create an account, it asked if I wanted to use my Google log in - I did. It automatically created an account for me.

    Now, if I want to log in manually, it does not recognize my google password. I can only log in from Google.


    Can you send an 'update password' link without my current password, so I may create one?


    Thanks!!

    Best,

    Nico1627493964_6101964ccc52b_

  • Profile Image
    Jovanne_A
    Answered on July 28, 2021 at 08:21 PM

    Hi Nico, thank you for contacting support.

    You can request a password reset to set up a new password for your account.

    GUIDE: https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    Please give it a try and let us know how it goes.