Password not recognized - help!

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    Asked on July 28, 2021 at 01:40 PM

    Hi There,

    Brand new customer, immediately signed up for your BRONZE level. When I went to create an account, it asked if I wanted to use my Google log in - I did. It automatically created an account for me.

    Now, if I want to log in manually, it does not recognize my google password. I can only log in from Google.

    Can you send an 'update password' link without my current password, so I may create one?




  • Profile Image
    Answered on July 28, 2021 at 08:21 PM

    Hi Nico, thank you for contacting support.

    You can request a password reset to set up a new password for your account.


    Please give it a try and let us know how it goes.