My published form is not the same as the design

  • AndersonKenneth
    Asked on July 29, 2021 at 6:37 AM

    Not sure what happened, but my form design and what is published don't match at all...it is pretty messed up. Not sure what is going on.


    https://form.jotform.com/212028467326151


    Can you help me?

    Page URL: https://form.jotform.com/212028467326151
  • Tommaso_F
    Replied on July 29, 2021 at 8:55 AM

    Hello there,

    We cleared your form cache. Could you please check if the problem still persists?

    Regards.

  • AndersonKenneth
    Replied on July 29, 2021 at 10:44 AM
    Nope...still messed up...
    ...
  • Parker JotForm Support
    Replied on July 29, 2021 at 3:44 PM

    Hello,

    I notice it doesn't match exactly to how your form is setup in the builder because the first name field is shrunk so it will appear inline with the last name which is listed after your hidden field. Other then that I'm not noticing much difference.

    1627587830 610304f672491 Screenshot 10

    1627587877 610305258ac2e Screenshot 21

    Could you post screenshots of what's happening so we have a better understanding of what's going on?

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Could you also try different browsers in private/incognito mode to make sure it's not something with your browser that's affecting it.