Account Dashboard: The user cannot do any process

  • exhibitsandhotelbooking
    Asked on August 4, 2021 at 5:57 AM
    .Please note that in addition to the missing folders, we cannot create any form, modify or send any formwe can not do any thing in our account.
  • Vanessa_T
    Replied on August 4, 2021 at 6:00 AM

    Kindly share a screencast/video while processing anything in your My Forms page.

    Please also share a screenshot of the console logs:

    How-to-get-a-console-report-from-most-common-browsers

  • exhibitsandhotelbooking
    Replied on August 4, 2021 at 6:32 AM

    1628073174 610a6cd7008ec Capture Screenshot 10

  • exhibitsandhotelbooking
    Replied on August 4, 2021 at 6:34 AM

    Log in to my account to understand what happens

  • Billy JotForm Support
    Replied on August 4, 2021 at 9:32 AM

    Hello,

    We sincerely apologize for any inconvenience this has caused you.

    I logged in to your account and saw that you really can't do anything at all.

    I will be forwarding your issue to our developers so they can further check why you're having this issue. They'll reach out to you as soon as the issue has been fixed.

    We appreciate your patience and understanding.

  • canates JotForm Developer
    Replied on August 5, 2021 at 7:25 AM

    Hello,

    The problem should be fixed now. Sorry for the inconvenience. Can you please test on your end and confirm that problem doesn't persist?

  • exhibitsandhotelbooking
    Replied on August 5, 2021 at 7:33 AM

    Problem fixed thanks to you all.