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    Terms & Conditions not working in Internet Explorer

    Asked by queenofarts on March 12, 2014 at 07:08 PM


    I've had complaints from customers who use Internet Explorer that they cannot select the Terms & Conditions widget on my forms. I've asked them to use other browsers such as chrome, safari or firefox but majority still have IE as their default unfortunately.  

    You can hover over it and it looks like the tick is selected but the mouse remains as a hand and as soon as you click or move it away the tick goes.

    Is this something that can be easily fixed or should I place a disclaimer on the page stating that it wont work through IE? 

    Page URL:

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    JotForm Support

    Answered by jonathan on March 12, 2014 at 08:58 PM


    I tested the form in your website http://www.queen-of-arts.com.au/#!resume-form/cu5e on  IE9 and IE11 browser, but I was not able to replicate yet the issue mentioned.


    If you are not confident about using this widget (we understand that it could have possible issue on different systems), you may want to try this method


    Here is a sample form with same T&C feature but not using the widget.



    Hope this help. Inform us if there is more we can help you with.



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    Answered by BestBuyAutos on March 12, 2014 at 09:30 PM
    Thank you so much! This option has worked perfectly :)

    Emma Sinclair
    Queen of Arts
    0415 585 564

    Business Hours*
    Tuesday-Thursday: 9am-4pm
    Monday/Friday: on request for printer deadline artwork only


    *$100 Priority Fee will be charged for all artwork required within 72hrs or outside business hours.
    50% Deposit is required before artwork commencement.

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    JotForm Support

    Answered by ashwin_d on March 13, 2014 at 01:46 AM

    Hello Emma,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!