Why is it asking me to pay for my monthly subscriptions

  • SpringHills_FC
    Asked on November 1, 2021 at 2:25 AM
  • Nikola JotForm Support
    Replied on November 1, 2021 at 4:22 AM

    Your account is free. Last month you reach the submission limit and your forms were disabled. The limit reset today, and your account and forms are now active.

    Related Guide: Understanding Your Account Usage and Limits

  • SpringHills_FC
    Replied on November 1, 2021 at 7:36 PM

    If it has reset then why can't i receive any more EOI it still saying reached it allocated quota.

  • roneet
    Replied on November 1, 2021 at 9:17 PM

    I have refreshed the form cache for your account.

    Let us know if you experience the issue once again.

    Thanks

  • SpringHills_FC
    Replied on February 2, 2022 at 9:17 PM

    Thanks for that.

    Can you please stop the direct payments asap as we will not require at this time.


    Thanks

    Aneta

  • roneet
    Replied on February 2, 2022 at 9:41 PM

    Hello Aneta,

    We have canceled the existing subscription. You should not be charged anymore.

    Please let us know if you have any further queries.

    Thanks.

  • SpringHills_FC
    Replied on February 2, 2022 at 10:44 PM
    Thank you
    ...