Account: Missing form

  • Profile Image
    432909
    Asked on November 04, 2021 at 10:23 AM

    I sent out the following form to get submissions from:

    https://www.jotform.com/form/212863459069062


    When logging into my account, I cannot find this form anywhere (not in my forms section, in my trash folder, or in my archives or favourites).

    I need to access this to get the submissions urgently as part of my college course.


    Can this be looked into and rectified as soon as possible please?


    Many Thanks

  • Profile Image
    Hanne_L
    Answered on November 04, 2021 at 12:02 PM

    @432909

    Thank you for reaching out. 

    I apologize for the inconvenience. I have taken a look at the provided form, and it appears that you may have created another account, as this form belongs to an account with the username: 432909a.

    Please try logging in using the credential for that account. If you cannot remember the password you can reset it by following the steps in this guide: How to reset Jotform account password.

    Please, do let me know if you have additional questions.

  • Profile Image
    Patrick_R
    Answered on November 04, 2021 at 12:57 PM

    Hi there,

    Unfortunately, that is not possible. You need to have access to the same email address to reset its password.

    Thank you!