Paragraph text is not included when printing the form

  • Sam Wike
    Asked on November 4, 2021 at 10:32 AM

    I have forms of multiple pages that only show the first page when I view them and only print that page. These are important as they are legal forms. The specific forms are the Aggression Disclaimer and the Dog Training and Behavior Modification Contract. Please help

  • Gilbert JotForm Support
    Replied on November 4, 2021 at 12:50 PM

    Hello Sam,

    Thank you for reaching out to us. I'm sorry to hear that you're only able to print the 1st page on some of your forms. I'll be happy to assist you with this.

    I checked both the forms you mentioned and when I clicked the Print button on both forms, it displays all the pages. Make sure that the Pages option in the Print Preview is set to All so that it prints all the pages. Here's a screenshot of what I saw from my end.

    1636044363 61840e4b2c296  Screenshot 10

    Also, what web browser were you using when you tried printing? Try using Google Chrome, Mozilla Firefox, or Microsoft Edge to see if you'll be able to print the page properly on one of them.

    Let us know how it goes.

    Best regards,

  • Samuel E. Wike III
    Replied on November 5, 2021 at 9:36 AM

    I've attached a screenshot of what appears when I open a completed Contract form. It's missing all the following pages

    1636119357 6185333dad5c0  Screenshot 10


  • Sam Wike
    Replied on November 5, 2021 at 9:38 AM

    I use Edge as my browser. This issue is only with two of my forms, all the rest show and print in their entirety

  • Amin JotForm Support
    Replied on November 5, 2021 at 10:14 AM

    Hi again,

    What is the ID of these two submissions?

    Related guide: Where-to-find-the-submission-id

    Also, did you try in Tables and PDF Editor?

    We're patiently waiting for your response.

  • Sam Wike
    Replied on November 5, 2021 at 2:16 PM

    The most recent submission of the Contract is 5117895738415723765 and for the most current Aggression Disclaimer is 5117890508411391679. Why will these contract type forms not print completely but all my other multipage forms will?

  • Sam Wike
    Replied on November 5, 2021 at 2:24 PM

    Even when I choose the Training Contract form and open it under submissions, it still only shows the3 1st and last page, not any of the pages in between. I did a download as well as print and only got the 1st and last page.

    I opened the most current completed Training Contract in PDF Editor and was able to see and print the entire form from that. However, that just adds more steps to what should be a simple print process that I don't have to do in my other forms

  • Gilbert JotForm Support
    Replied on November 5, 2021 at 4:08 PM

    Hello Sam,

    Thank you for getting back to us.

    I took a look into your account and was able to include the Terms & Conditions text on the page. What I did was:

    1. Go to Jotform Inbox
    2. Click the Kebab Menu icon (3 vertical dots)
    3. Click Inbox Settings
    4. On the Inbox Settings, check the option Show headers and text under the Field Settings. This should display the paragraph element you added to the form

    1636142447 61858d6f531d8  Screenshot 10

    I checked the Print Preview of the form and it displayed the whole text properly. Please check if the Terms & Conditions will display on your end when you print the form.

    Let us know how it goes.

    Best regards,

  • theinnerdog
    Replied on November 6, 2021 at 4:22 PM

    THAT FIXED THE PROBLEM!!!! Thank you so much!! And your response time to my queries is awesome. Thank you again