Paragraph text is not included when printing the form

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    Sam Wike 
    Asked on November 04, 2021 at 10:32 AM

    I have forms of multiple pages that only show the first page when I view them and only print that page. These are important as they are legal forms. The specific forms are the Aggression Disclaimer and the Dog Training and Behavior Modification Contract. Please help

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    Gilbert_P
    Answered on November 04, 2021 at 12:50 PM

    Hello Sam,

    Thank you for reaching out to us. I'm sorry to hear that you're only able to print the 1st page on some of your forms. I'll be happy to assist you with this.

    I checked both the forms you mentioned and when I clicked the Print button on both forms, it displays all the pages. Make sure that the Pages option in the Print Preview is set to All so that it prints all the pages. Here's a screenshot of what I saw from my end.

    1636044363_61840e4b2c296_

    Also, what web browser were you using when you tried printing? Try using Google Chrome, Mozilla Firefox, or Microsoft Edge to see if you'll be able to print the page properly on one of them.

    Let us know how it goes.

    Best regards,

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    Samuel E. Wike III 
    Answered on November 05, 2021 at 09:36 AM

    I've attached a screenshot of what appears when I open a completed Contract form. It's missing all the following pages

    1636119357_6185333dad5c0_


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    Sam Wike 
    Answered on November 05, 2021 at 09:38 AM

    I use Edge as my browser. This issue is only with two of my forms, all the rest show and print in their entirety

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    Amin_N
    Answered on November 05, 2021 at 10:14 AM

    Hi again,

    What is the ID of these two submissions?

    Related guide: Where-to-find-the-submission-id

    Also, did you try in Tables and PDF Editor?

    We're patiently waiting for your response.

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    Sam Wike 
    Answered on November 05, 2021 at 02:24 PM

    Even when I choose the Training Contract form and open it under submissions, it still only shows the3 1st and last page, not any of the pages in between. I did a download as well as print and only got the 1st and last page.

    I opened the most current completed Training Contract in PDF Editor and was able to see and print the entire form from that. However, that just adds more steps to what should be a simple print process that I don't have to do in my other forms

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    Gilbert_P
    Answered on November 05, 2021 at 04:08 PM

    Hello Sam,

    Thank you for getting back to us.

    I took a look into your account and was able to include the Terms & Conditions text on the page. What I did was:

    1. Go to Jotform Inbox
    2. Click the Kebab Menu icon (3 vertical dots)
    3. Click Inbox Settings
    4. On the Inbox Settings, check the option Show headers and text under the Field Settings. This should display the paragraph element you added to the form

    1636142447_61858d6f531d8_

    I checked the Print Preview of the form and it displayed the whole text properly. Please check if the Terms & Conditions will display on your end when you print the form.

    Let us know how it goes.

    Best regards,

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    theinnerdog
    Answered on November 06, 2021 at 04:22 PM

    THAT FIXED THE PROBLEM!!!! Thank you so much!! And your response time to my queries is awesome. Thank you again